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Book Jeff Wilson to speak at your event or run a seminar for your team.

Adaptability Canada's founder has created a unique set of presentations, seminars and workshops to meet the growing needs of public, private and non-profit sector leadership to identify new thinking and methods for driving customer service excellence to seniors and people with disabilities as a way to manage risk across complex portfolios and service models.

These one-of-a-kind presentations and workshops explore new perspectives on growing the challenges of an aging population on outdated social infrastructure and work environments.

30 Minute and 1 Hour Key Note Presentations

Improving Service and Managing Risk in the Built Environment

Disability legislation and building code sets a minimum acceptable standard for serving seniors and people with disabilities. Organizations looking to manage their risk need to pursue a commitment to excellence and by doing so create a safer, more inclusive built environment. This presentation explores:

• The current risk in "going to code" and the rationale for pursuing customer service excellence as a means to reducing and managing risk.
• Review major demographic shifts that are introducing new levels of risk
• A strategic methodology for identifying, planning and making lasting positive changes in your built environment to better serve the public, customer and employees
  
• Getting out of the "retrofit loop" to help your operations, facility and real estate divisions make better decisions to save short and long term costs.

The Shift Towards an Aging and Disabled Workforce

Across the globe, courts and governments are signalling a major shift in employment based on diversity specific to people with disabilities and seniors. This shift is creating new legislation designed to "even the playing field" for any worker with a disability and help deal with unconscionably high unemployment rates for people with disabilities. Further, no mandatory retirement and a large aging workforce is creating adding to the complexity of a workplace unprepared to handle emerging physical and intellectual needs. Any major employer needs to be aware that these changes will impact not only the number of people with disabilities in your work force but also how you deal with them and how you deal with seniors. The presentation explores:

• Legislative trends that will impact employment
• The aging workforce
• Managing the caregiver crisis
• Managing risk in work environments
• Going beyond accommodation policies to inclusive workplace design

The Big Picture on Aging, Disability and Caregiving in Canada

The rising tide of aging and disability will exert immeasurable pressure on every part of public and private sector infrastructure. From affordable housing and aging at home, to long term care, public transportation, aging infrastructure and ensuring social contact, there will not be a single area of government planning and execution. But how far reaching are these demographic shifts? Have they taken into account all of the changes in our social make-up? The biggest issue is that this glacier-like crisis is moving slowly so we aren't paying proper attention to it - until it's too late. This presentation explores:

• A high-level look at the real numbers in an aging, disabled and caregiver-based society
• What is it now and what does the crisis look like 15 to 20 years from now
• The ripple effects of Age at Home, affordable housing and long term care
• The potential cost of being unprepared
• The case for a proactive approach to the big picture

Aligning your Age in Place and Accessibility Strategies

We often view having an age-friendly city and accessibility as two different strategies.The classic misperception on disability is that it is a person in a wheelchair and we tend to get focused on that. Yet disability and aging go hand in hand - often in increasingly complex and progressive conditions involving multiple ailments and diseases. An age-friendly city is an inclusive city and requires alignment both strategically and executional levels. But doing so means aligning the opinions and needs of dozens of distinct stakeholder groups within and without government. It requires a new perspective on the challenge.

• The big picture on Aging, Disability and Caregiving
• Multi-layer Stakeholder alignment
• A strategic approach to solving two challenges with one solution
• Prioritizing investments in infrastructure based on shifting demographics and usage patterns
• The critical role of non-profits
• The emerging role of private sector organizations